Support.

Using the app

Does it work without an internet connection?

Yes. Once the app and your purchased language packs are downloaded, phrases and included audio are designed to work offline. Download everything before travelling if your route may have limited connectivity.

I cannot hear the audio

Check your device volume, silent mode and any connected Bluetooth device. Close and reopen the app, then try the phrase again.

How do I restore a purchase?

Open the app’s purchase or settings screen and choose Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase. Restoring should not charge you again.

My language pack is missing

Confirm that the download completed, then use Restore Purchases. If it is still missing, include the language, device model and app version when contacting support.

Contact support

Email info@stanehoose.co.uk. Please do not include passwords or payment-card details.